Frequently Asked Questions

I purchased my ticket online, what do I do next?

After purchasing a ticket online you will receive an email with a voucher. Print out that voucher and bring it with you to the check in point identified on the voucher.

What is your cancellation policy?

Client has the right to cancel the tour. If client cancels reservation / service purchased within 24 hours before the start of the tour, he / she is not entitled to a refund of the money paid for the tour.

If client does not appear on the departure day of the tour (which had previously paid entirely), and did not announce the arrival (within 24 hours before departure), he / she is not entitled to a refund paid for the tour.

Situations where:

group (5 people or more) purchased any of our services and cancelled it in one of the following periods

client books a daytrip/ private tour / rents a boat with skipper cancelled by himself in a following periods:

  • up to 30 days before departure Cvitanić d.o.o. retains 10% of the paid amount, and at least 100 kn
  • 29-15 days before departure Cvitanić d.o.o. retains 25% of the paid amount
  • 14-3 days before departure Cvitanić d.o.o. retains 40% of the paid amount
  • 2 -0 days before departure Cvitanić d.o.o. retains 100% of the paid amount

Our tours are based on reservations and therefore notification of your absence must be as soon as possible in order to allow other guests to join the tour.

TOUR CANCELLATION OR CHANGE OF PROGRAMME BY CVITANIĆ d.o.o.

Cvitanić d.o.o. reserves the right to change the route due to unfavorable sea conditions or of any weather conditions that could endanger passengers. Final decision is made by the captain / skipper for benefit of all passengers.

Where can I purchase my ticket?

Tickets can be purchased online on www.sugamantours.com or you can come to our tourist agency office on Dosud 4 in Diocletian’s Palace in the city center of Split or to our selling point on the Riva seafront promenade.

Where is a meeting point?

In terms of meeting point of the tour, our guests can either come to our office or selling point on the Riva promenade where speedboats depart.

In addition to this, our guests that are accommodated in city center are able to be picked up and taken to their speedboat by our agency representative.

We are staying outside of town, how can we get to our meeting point on time?

Give us your address and we will arrange you a pick-up if possible or provide you with detailed directions.

What should I wear or bring with me on the tour?

Beach clothing and comfortable walking shoes are a good choice to wear. A camera, sunscreen, a towel and sunglasses are advised as well.

Are there age or health restrictions?

There are no restrictions in terms of age or health, although pregnant women, and any individuals suffering from injuries such as back and neck issues are not advised to go on the tour as the sea can get rough in an instant.

Does the tour still go out if it's raining?

If the weather is deemed to be unsuitable then the tour will be cancelled in which case all guests will receive a 100% refund or the option of rescheduling.

What is your maximum capacity onboard?

Our maximum capacity onboard the speedboats is 12 people (including 2 crew members).

What is included in the price of the tours?

Snorkeling equipment, safety equipment and water/windproof jackets are provided for all guests. If you choose tour that goes to Blue Cave, the entrance fee is included in the price.

Below all of our tours descriptions are specified tour inclusions or exclusions.

What do you offer in the form of safety on the tours?

Safety equipment is provided for all of our guests such as a lightweight life jacket. In the event of accident or injury, insurance is included in the price of the tour. Your luggage on board is insured as well.

Is there a pick up?

We arrange free pick-ups for our guests within the areas spanning from Podstrana to Solin area. If you are making online reservation, please write us your accommodation address so we can organise the pick-up on time.

Are we able to tailor make our own tour?

Feel free to contact us and we can personalize an excursion to the destination of your choice.