Frequently Asked Questions
After purchasing a ticket online you will receive an email with a voucher. Print out that voucher and bring it with you to the check in point identified on the voucher.
Client has the right to cancel the tour. If client cancels reservation / service purchased within 24 hours before the start of the tour, he / she is not entitled to a refund of the money paid for the tour.
If client does not appear on the departure day of the tour (which had previously paid entirely), and did not announce the arrival (within 24 hours before departure), he / she is not entitled to a refund paid for the tour.
– group (5 people or more) purchased any of our services and cancelled it in one of the following periods
– client books a daytrip/ private tour / rents a boat with skipper cancelled by himself in a following periods:
up to 30 days before departure Day Trips d.o.o. retains 10% of the paid amount, and at least 100 kn
29-15 days before departure Day Trips d.o.o. retains 25% of the paid amount
14-3 days before departure Day Trips d.o.o. retains 40% of the paid amount
2 -0 days before departure Day Trips d.o.o. retains 100% of the paid amount
Our tours are based on reservations and therefore notification of your absence must be as soon as possible in order to allow other guests to join the tour.
TOUR CANCELLATION OR CHANGE OF PROGRAMME BY Day Trips d.o.o.
Day Trips d.o.o. reserves the right to change the route due to unfavorable sea conditions or of any weather conditions that could endanger passengers. Final decision is made by the captain / skipper for benefit of all passengers.
Tickets can be purchased online on www.sugamantours.com or you can come to our tourist agency office on Dosud 4 in Diocletian’s Palace in the city center of Split or to our selling point on the Riva seafront promenade.
In terms of meeting point of the tour, our guests who booked the speedboat tours (Blue Cave Tour, Blue Lagoon Tour, Hvar, Blue Lagoon and Trogir) should arrive at our downtown office at address Dosud 4, 15 minutes before the tour start.
The guest who have booked land tours to national parks (NP Plitvice and NP Krka) should arrive at the meeting point between Obale Lazareta and Poljane kneza Trpimira, near restaurant „Terminal F“ and red letters „SPLIT“.
Our guest who have booked the Economy tours to Krka or Plivice should arrive at the bronze statue of Split on the main promenade (“Riva”).
Hotel pickup is available upon request and availability.
Give us your address and we will arrange you a pick-up if possible or provide you with detailed directions.
Beach clothing and comfortable walking shoes are a good choice to wear. A camera, sunscreen, a towel and sunglasses are advised as well.
There are no restrictions in terms of age or health, although pregnant women, and any individuals suffering from injuries such as back and neck issues are not advised to go on the tour as the sea can get rough in an instant.
If the weather is deemed to be unsuitable then the tour will be cancelled in which case all guests will receive a 100% refund or the option of rescheduling.
Depending on the speedboat type, our maximum capacity onboard the speedboats is from 10 to 14 people.
Snorkeling equipment, safety equipment and water/windproof jackets are provided for all guests. If you choose tour that goes to Blue Cave, the entrance fee is included in the price.
Below all of our tours descriptions are specified tour inclusions or exclusions.
Safety equipment is provided for all of our guests such as a lightweight life jacket. In the event of accident or injury, insurance is included in the price of the tour. Your luggage on board is insured as well.
We arrange free pick-ups for our guests within the areas spanning from Podstrana to Solin area. If you are making online reservation, please write us your accommodation address so we can organise the pick-up on time.